I’m sorry, but the overworked and underpaid line is just old now.
I tried to change my PayPal details on Fiverr ages ago. It asked me to enter a code they were sending to my phone. I waited and I waited and the code never came. Then I toddled over to the forum. Before I could even make a thread, there were at least 3 others all reading something like:
Can’t verify my account via SMS
Account restricted after sms bug
Support restricted my account after I couldn’t verify with sms
I then thanked God I hadn’t opened a ticked myself and decided to leave my PayPal details as they are. (I use Payoneer anyway.)
My point is, that place we’re talking about seems to act more like an out of control maniac who shoots first and doesn’t even bother to ask questions later. This trend seems to also have increased throughout 2018 and shows no sign of slowing.